Last updated: November 4, 2026
This Refund Policy applies to all purchases made on emergeprofit.com, including Futures and EmergeFX Evaluations and Instant Funding accounts. The service is provided by EMERGEPROFITT LLC, 2 S Biscayne Boulevard Suite 3200 #4151, Miami, FL 33131, USA. We want you to know clearly, before you buy, in which cases you can get your money back and how to do it.
All of our accounts are simulated (demo) accounts. Your payment is for access to an evaluation program or a simulated funded account; it is not a deposit or an investment.
1. Full refund if you have not used your account
You may request a refund of 100% of the amount paid within 14 calendar days of purchase, provided that the account has not been activated or used, meaning:
- you have not logged in to the trading platform with the credentials we sent you, and
- no trades have been executed on the account.
We verify these conditions against the platform records. Once the refund is approved, the account credentials are deactivated.
2. Other cases in which we issue refunds
- Duplicate charge: if you were charged twice for the same order, we refund the duplicate amount.
- Credentials not delivered: if you do not receive your login details within 48 hours of payment and we are unable to deliver them after you notify us, you may request a full refund.
- Technical failure attributable to us: if a problem with our systems prevents you from accessing the account and we do not resolve it within 72 hours of your report, you may choose between a replacement account or a refund.
3. Cases in which no refund applies
- Accounts that have already been activated or on which trades have been executed.
- Accounts that ended because the program rules were not met (for example, exceeding the daily loss limit or the maximum drawdown), since that outcome is part of using the service.
- Accounts closed for breaching the Terms and Conditions (for example, use of multiple identities, prohibited trading practices or fraudulent activity).
- Accounts or evaluations provided free of charge as a gift or as part of a promotion.
- Requests submitted more than 14 calendar days after purchase, except in the cases described in section 2.
4. How to request a refund
Write to us at support@emergeprofit.com or through the live chat on our website, stating:
- the order number,
- the email address you used to make the purchase, and
- the reason for your request.
We respond within 2 business days. If the request meets the conditions of this policy, we process the refund through the same payment method you used. Depending on your bank or card issuer, the money may take 5 to 10 business days to appear. Payments made with cryptocurrency are refunded for the same U.S. dollar value paid, in the same cryptocurrency and to the address the payment was sent from.
5. Purchases with promotions or gifts
If we refund a purchase that included a gift account or evaluation, the associated gift is canceled together with the purchase. Any discounts applied reduce the amount to be refunded: we always refund what you actually paid.
6. Disputes and chargebacks
If you have any problem with a charge, please contact us first: most cases are resolved in under 48 hours, much faster than a bank dispute. If you initiate a chargeback, the accounts associated with that payment will be suspended while it is resolved, and we will provide your bank with documentation of the purchase and of your use of the service.
7. Changes to this policy
We may update this policy. The version in force is always the one published on this page, with its last-updated date. Each purchase is governed by the policy in force at the time it was made.
8. Contact
EMERGEPROFITT LLC
2 S Biscayne Boulevard Suite 3200 #4151, Miami, FL 33131, USA
Email: support@emergeprofit.com
Live chat available at emergeprofit.com