1. Refunds and Returns
By making a purchase on our platform, you agree that payment for our evaluation programs is final and non-refundable. Once the payment has been processed and the email with your trading platform login details has been sent, no refunds will be granted under any circumstances.

Since our service is based on immediate access to trading platforms and demo trading accounts, we cannot accept returns or cancellations once the credentials have been delivered.

However, if you experience technical problems or access difficulties, our support team will be available to help you resolve any issue.

2. Exceptions and Special Cases
Although we generally do not issue refunds, in exceptional circumstances we may review specific cases, such as:

Duplicate payment errors: If you made a payment twice by mistake, we may process a refund of the duplicate amount.

Serious technical failures: If you cannot access the platform due to internal problems with our system and we are unable to resolve it within a reasonable time.

To request a review of your case, contact our support team within 48 hours of your purchase, providing details of the problem and relevant evidence.

3. Disputes and Chargebacks Policy
Customers who file disputes or chargeback requests with their bank without first contacting our support team will be subject to the following measures:

Permanent ban from our platform and inability to access future services.

Reporting of the fraud to payment processors and financial risk databases, which could affect future transactions with other services.

Possible legal action in the event of intentional fraud.

If you have any questions or concerns about your payment, please contact our live chat support before initiating a dispute. Our team is committed to assisting you and finding an appropriate solution.

4. Changes to this Policy
We reserve the right to update this policy at any time without prior notice. We recommend that you review this section periodically to stay informed of any changes.

If you have any questions, feel free to contact us through our live support.